As a core principle, a trusting relationship throughout the case management process is key to engaging participants and earning buy-in. From intake to monitoring and evaluation, provide participants with a confidential, understanding, and empathetic environment to share their stories, problems, and feelings. In many ways, our relationship with participants looks like a partnership. While, at first, we take on the lion’s share of the work, the ultimate goal of our case management practice is to leave participants with the confidence to assert their needs, articulate their story, and make healthy choices long after their engagement is over. Ultimately, case management is not a linear, straightforward process, but instead a cyclical, iterative one. 

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Our case management concept is about transforming lives through individualized care and services to help clients meet their goals through a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet our participants human service’s needs while enrolled in our program.